Shipping Policy

Shipping Policy

At Kitchanova, we are committed to delivering your order quickly, safely, and efficiently.

Order Processing

  • All orders are processed within 1–2 business days after shipping fees payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotions or peak seasons, processing may take slightly longer.

Shipping Time

Estimated delivery times:

Location Estimated Delivery
Cairo & Giza 1–3 Business Days
Major Cities 2–5 Business Days
Remote Areas 3–7 Business Days

Delivery times are estimates and may vary due to courier conditions.

Shipping Fees

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order size
  • Shipping method

Free shipping promotions may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation
  • Tracking number (if available)
  • Courier information

You can use the tracking number to monitor your shipment.

Delivery Information

Please ensure:

  • Your shipping address is complete and accurate.
  • A valid phone number is provided.
  • Someone is available to receive the package.

Incorrect addresses may cause delays or additional shipping charges.

Failed Deliveries

If a delivery cannot be completed because:

  • The recipient is unavailable
  • Incorrect address was provided
  • Phone number cannot be reached

The courier may attempt delivery again or return the package to us. Additional shipping fees may apply for re-delivery.

Damaged or Missing Items

If your package arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 48 hours of receiving your order.
  3. We will investigate and provide a replacement or suitable solution.

International Shipping

Currently, Kitchanova ships within Egypt only.

If international shipping becomes available, this policy will be updated.

Contact Us

If you have any questions regarding shipping, please contact us:

Kitcha Nova

📧 Email: info@kitchanova.com 

📞 Phone: 01066235072

🌐 Website: https://kitchanova.com

Thank you for shopping with Kitchanova. We appreciate your trust and look forward to serving you!